Last updated: September 8, 2026
This Refund and Cancellation Policy (the “Policy”) governs requests for cancellation, replacement, and refund relating to drinks, food, and catering purchased directly from Aduanaba (“Aduanaba,” “we,” “us,” or “our”). An “Order” means a purchase submitted to Aduanaba for preparation or fulfillment. Orders placed through an independent platform are subject to Section 5 below. This Policy forms part of Aduanaba’s Terms of Service.
Our products are perishable and often made to order. We do not accept physical returns for resale. A change of mind or personal taste preference does not normally qualify for a refund when an order has been prepared correctly. This does not affect remedies for incorrect, missing, damaged, or unsafe products or rights provided by applicable law.
You should notify Aduanaba of an Order-related issue promptly after discovery and, where practicable, on the date of receipt. Provide your receipt or order number, the affected item, and a description of the problem. Photos may help where available. Do not consume a product you believe is unsafe.
Upon review of the reported issue and relevant Order information, Aduanaba will provide an appropriate remedy, which may include re-preparation, replacement, or a refund for the affected item. If the problem affects the entire order, we will review the entire order. A delayed report does not remove rights you have under applicable law.
Check your drink, size, sugar level, ice level, milk, ginger spice level, and toppings before submitting your order. If we fail to follow a confirmed customization, please contact us for a remedy. If we prepare the confirmed order correctly, later requests for different ingredients or sweetness are treated as changes of preference.
Requests to modify or cancel an Order must be communicated promptly to the store by telephone. Where preparation has not commenced at the time the store receives the cancellation request, Aduanaba will cancel the Order and refund the associated payment. Once preparation has commenced, modification or cancellation may not be possible, and a cancellation refund may be declined to reflect ingredients and preparation already committed. This provision does not restrict remedies for nonconforming products or other rights preserved by this Policy.
If Aduanaba cannot provide a paid item, we will offer an alternative with your agreement or refund the unavailable item. We will not substitute an item without your agreement.
You are responsible for collecting a pickup Order at the confirmed time and location. An Order prepared in accordance with the confirmed specifications is not ordinarily eligible for a refund solely because it remains uncollected. If a delay or fulfillment problem is our responsibility, contact us for review.
For an order placed through DoorDash, Uber Eats, Grubhub, ezCater, or another third-party platform, begin the payment or refund request through that platform. Its procedures may govern payment adjustments. Aduanaba can also help investigate product or preparation concerns.
For a separately quoted catering order, cancellation deadlines, deposits, and refund conditions will be stated in the written quote or agreement before payment. Those agreed terms apply to catering cancellations. If no separate cancellation terms were agreed, the preparation-based cancellation rules above apply.
If Aduanaba cancels and cannot provide the agreed service, we will refund payments for the unfulfilled service.
Approved refunds will be returned to the original payment method where supported. If the original payment method cannot receive the refund, an alternative method will be arranged by mutual agreement. Posting times depend on the payment provider and your bank. We will confirm the refund amount and submission status upon request.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
For help with an order, call +1 (708) 315-5910. Please have your receipt or order number available. You may also contact us in person or by mail at Aduanaba, 333 S State St., B7, Chicago, IL 60604. Website: aduanaba.us.
